Friday 16 February 2018 @ 09:30 - 16:30


Cost: £260 - £315

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This course is aimed at middle managers and those with some experience of managing people.  It can follow on from The Essentials of Supervision and Team Leadership (after several months) or stands alone as a useful overview to ensure managers are equipped with the tools they need to handle interpersonal challenges.  Managers will leave with a clear and confident plan enabling them to get the best results from their employees.

Key Topic areas:

  • Modern Management Best Practise
    • What is expected of a modern manager?
    • Manager as pivotal channel of communication
    • The Situational Leadership approach
  • Motivating and Engaging your staff
    • Sirota’s Enthusiastic Employee (2005) Research
    • How you can be a more motivating Manager to work for
  • Encouraging learning and knowledge sharing with an eye to the future
    • How different people learn and retain information
    • Manager as Coach or Mentor and practising coaching techniques
  • Managing Difficult Behaviours
    • Stepping back, gathering and evaluating evidence without bias
    • Planning and structuring a difficult conversation
    • Knowing when to escalate serious problems
  • Final Action planning to bring it all back to the workplace

What have previuos participants said?

"Thanks Melody - brilliant day! The course exceeded my needs and has coaxed me well and truly out of my comfort zone. Today has been full of energy, interraction and thought provoking discussions. My confidence in what I do is most certainly higher tonight than it was this morning." Sarah Veness, Ceramisis Ltd

The Kings Church,
33-35 Victoria Rd,
Burgess Hill
RH15 9LR


Malcolm Brabon

Head of Services

Lou Williams

Growth Manager

Kerry Kyriacou

Growth Hub Manager

Marsha Robert

Growth Grant Project Manager

Ryan Davies

Account Manager

Grant Baker

Account Manager

Andrew Dennis

Account Manager

Jane West

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