Monday 19 February 2018 @ 09:30 - 16:30

 

Cost: £260 - £315
 

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Almost everyone in business needs to be able to communicate effectively to get things done. Technology often makes us more distant rather than helping us build rapport and be fully understood. This course helps staff and managers practise avoiding appearing aggressive or submissive to others. It helps them recognise the triggers for difficult behaviour in themselves and others so they can chose a professional response.

Delegates are given tools and techniques for dealing assertively and constructively with difficult behaviours in the workplace, leading to more positive outcomes. All in all it's a course few can afford to miss if they value building better, more productive relationships in work and life.

Subjects covered, but not limited to, include:

  • Understanding the barriers to effective communication
  • The balance between verbal and non-verbal communication and using your natural rapport building skills
  • Using Email professionally and appropriately
  • The difference between Aggressive, Submissive and Assertive behaviour
  • How to choose a professional response and avoid your emotional instincts
  • Listening so you really understand and build relationships
  • Using assertive and positive language
  • Six useful assertive communication techniques and how to apply them
  • Dealing with difficult behaviour and situations with confidence

What have previous participants said?

"I believed that I had good communication skills. I have however, been surprised at how much I learnt." Kristina Goslelow, K&S Technology Ltd

 

"Very good, I learnt a lot due to this course about showing emotions and body language. Has helped me a lot to go back to work...thank you!"Jessica Batchelor, K& S Technology Ltd

 

"I found it very personal and met my needs perfectly." Charlotte O'Rourke, Love Local Jobs.com

 

"The course delivered in terms of my objectives to learn how to effectively say no & be more assertive in communication. (I have) Gained confidence." Hannah Mitchell, Fittleworth Medical Ltd

 

"There are some very useful tools included in this course which I am sure will be very helpful to me." Rolf Bradley, Fittleworth Medical Ltd

The Kings Church
33-35 Victoria Rd,
Burgess HillRH15 9LR

FURTHER SUPPORT PLEASE CALL THE GROWTH HUB TEAM ON 01403 333840

Malcolm Brabon

Head of Services

Kerry Kyriacou

Growth Hub Manager

Ryan Davies

Account Manager

Andrew Dennis

Account Manager

Grant Baker

Account Manager

Jane West

Business Support Navigator

Amanda Geel

Growth Grant Manager

Marsha Robert

Growth Grant Project Manager


Coast to Capital

This site is operated by Coast to Capital Local Enterprise Partnership. © Coast to Capital LEP 2013-18.

Information is provided on this website in good faith. However neither Coast to Capital Local Enterprise Partnership nor any associated organisation or individual provide any warranty or accept any liability for information provided.

Phone
01403
333840
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