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Almost everyone in business needs to be able to communicate effectively to get things done. Technology often makes us more distant rather than helping us build rapport and be fully understood. This course helps staff and managers practise avoiding appearing aggressive or submissive to others. It helps them recognise the triggers for difficult behaviour in themselves and others so they can chose a professional response.
Delegates are given tools and techniques for dealing assertively and constructively with difficult behaviours in the workplace, leading to more positive outcomes. All in all it's a course few can afford to miss if they value building better, more productive relationships in work and life.
Subjects covered, but not limited to, include:
What have previous participants said?
"I believed that I had good communication skills. I have however, been surprised at how much I learnt." Kristina Goslelow, K&S Technology Ltd
"Very good, I learnt a lot due to this course about showing emotions and body language. Has helped me a lot to go back to work...thank you!"Jessica Batchelor, K& S Technology Ltd
"I found it very personal and met my needs perfectly." Charlotte O'Rourke, Love Local Jobs.com
"The course delivered in terms of my objectives to learn how to effectively say no & be more assertive in communication. (I have) Gained confidence." Hannah Mitchell, Fittleworth Medical Ltd
"There are some very useful tools included in this course which I am sure will be very helpful to me." Rolf Bradley, Fittleworth Medical Ltd
The Kings Church
33-35 Victoria Rd,
Burgess HillRH15 9LR
FURTHER SUPPORT PLEASE CALL THE GROWTH HUB TEAM ON 01403 333840
Head of Services
Business Navigator Office Manager
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