Head of Services
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We are all complaining more. We are all being heard more. Someone tells many more people if they get poor customer service than if it’s been great.
This session is aimed at owners of businesses of all types and sizes who want to make sure their teams are Customer Service-savvy.
You’ll look at good and bad Customer Service and how both can affect your brand, reputation, profits, shares, and much in between. You’ll learn more about what Customer Service covers as well as practical tips on how to communicate effectively and handle difficult customers and their complaints.
Expect an informal, fun and interactive look at the subject.
Where? The 1st Central County Ground, Eaton Road, Hove, BN3 3AN
When? Thursday 12th December 2019 from 09:30 - 11:30
Who for? Business owners and managers who recognise and appreciate the need for the best possible Customer Service. Also suitable for those in the front line dealing with customers and potential customers.
Who by? Jill Woolf, MD of leading strategic PR, communications and marketing consultancy Chimera Communications.
More about the trainer:
Jill has had a wide-ranging career in PR, sales and marketing for over 35 years working at senior management level within the blue chip, not-for-profit/charity and independent sectors.
Jill’s career started on local and national newspapers in London before moving to Brighton. Having founded and run her own PR consultancy since 2003, Jill has worked with an enormous variety of commercial and not-for-profit clients.
She is a Vice-President for Brighton Chamber and a regular mentor to start-up businesses and those on a path of development and growth, most notably for the NatWest Entrepreneurial Accelerator in Brighton. She was a national judge in the 2018 Great British Entrepreneur Awards.
Jill is also a mentor for the Entrepreneurship Programme at the School of Business, Management and Economics at the University of Sussex; as well as a member of the Dragons’ Den panel at the University of Brighton Business School.
Copy by: Chimera Communications
Cancellation policy: Places are limited and events usually oversubscribed. Please give 2 working days' notice via email or you must pay for your place in full.
*Eventbrite fees are non-refundable unless the event is cancelled or there are duplicate charges.
If you’ve never been a member of Brighton Chamber, you’re welcome to book and join us as a guest at two of our events. After this, you’ll need join the Chamber to enjoy membership benefits.
The 1st Central County Ground
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