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Wednesday 25 November 2020 @ 09:30 - 11:30

 

This course is for anyone who wants to build relationships with their customers and clients.
 

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Course details: Building and maintaining relationships with our customers is vital at any time, but particularly during the current situation. 2020 has been a challenge for most businesses, but it has also been a challenge for our customers. Our brains have been affected in ways that we may not even realise.

 

The frustration of lockdown, concerns about health, insecurity and uncertainty about the future - these have all had an impact on the way we think and feel. This in turn has a bearing on how we communicate and interact with each other. This brief course will help you understand the psychology at play during these exceptional times and what you can do to overcome the more negative impacts.

 

Who is it for: This course is for anyone who wants to build relationships with their customers and clients. It will also give you some tools for communicating effectively - even during a pandemic!

 

What will I get out of it? By the end of the two hours, attendees will have a better understanding of the psychology at play during these difficult times. They will also have some practical steps that they can take to help build and enhance relationships.

 

Who is it by: Janet Webb of Janet Webb Consulting, a freelance Learning and Organisational Development consultant.

further support please call the growth hub team on 01293 305965

Malcolm Brabon

Head of Services

Lou Williams

Growth Manager

Matthew Heath

Growth Grant Project Manager

Ryan Davies

Growth Relationship Team Leader

Karen Tyrrell

Growth Relationship Manager

Fiona Anderson

Growth Relationship Manager

Jonathan Alderman

Business Analyst

Luke West

Business Growth Executive

Taygan Paxton

Growth Coordinator

Ivy Silverton

Business Service Intern

Tom Hughes

Growth Hub Administrator

Andrew Kerry-Bedell

Growth Adviser

Richard Butcher

Growth Adviser

Carolyn Bentley

Growth Adviser

Coast to Capital

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Information is provided on this website in good faith. However neither Coast to Capital Local Enterprise Partnership nor any associated organisation or individual provide any warranty or accept any liability for information provided.

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