Benefits:

• Achieve a nationally recognised Level 2 qualification
• Further your personal and professional development
• Understand the importance of clear communication
• By choosing to study with Chichester College, you’ll be assured you will receive the best support possible – that’s one of the many reasons why Ofsted rated Chichester College as Outstanding in May 2020

Session One - 6th September | 9:30am - 12:30pm 

We will cover, Principles of team leading, understand business, understand how to communicate work-related information.

We will look at different leadership styles, team dynamics, conflict within a team, look at different stakeholders both internal and external within an organisation, implementing change within a team and communication techniques.  We will cover various models and theories in this informal but interactive and fun class.

Session Two - 4th October | 9:30am - 12:30pm 

Successfully leading a team requires certain skills, we will consider your own skills and consider resources and opportunities to support your development.

We will look at your own goals and how to prepare a development plan. Identify your own learning style, look at how you can plan realistic goals and consider different feedback models.

Session Three - 1st November | 9:30am - 12:30pm 

We will cover customer service and how to resolve problems and look at developing relationships with customers.

We will identify the difference between customers’ wants, needs, expectations and satisfaction, delivering a brand promise, customer service problems and their causes. Developing relationships with other teams and building trust.

Session Four - 6th December | 9:30am - 12:30pm 

In this workshop you will learn about coaching and mentoring, including the benefits and uses within the workplace, we will explore different coaching and mentoring models and the role that learning styles play in the process. You will also learn what a mentoring agreement is, and what skills a mentor should have.

Eligibility

There are no specific recommended prior learning requirements for this qualification.

Students must be aged 19+ and have lived in the UK/ EU/EAA for the past three years to meet Government funding rules

Please note, this qualification is delivered over 4 workshops. In order to receive the certificate delegates must attend all 4 workshops. The course is designed to be completed within a 12-16 week period, you will also be expected to complete work in your own time.

Cost: Members: £140 + VAT (£35 + VAT per session)
 

Non-Members: £260 + VAT (£65 + VAT per session)