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Our Trading Standards team offer advice to West Sussex businesses at a chargeable hourly fee.



Our Trading Standards team offer advice to West Sussex businesses at a chargeable hourly fee. 


Trained officers can answer questions from all sizes of businesses, from small home producers to national companies.


Not only can we give advice and reassurance on specific enquires, we can also provide information and guidance on other relevant Trading Standards legislation and compliance that may be applicable to your business.


We offer advice and support on:

  • safety of consumer products
  • sale of age restricted products
  • legal requirements for websites and sales over the internet
  • food labelling
  • the rights of your customers



When you contact us for the first time we will register your business. Advice is available at £61.20 per hour (£73.44 including VAT) and any advice given will be confirmed in writing or by email.


If your enquiry is going to take more than one hour to deal with, the Trading Standards officer will give you an estimate of the time needed.  

Once agreed, payment will be requested over the phone before any advice is given.


We are unable to accept payment in cash or by cheque.


Our VAT number is GB193604455.



Join the Buy With Confidence scheme

Find out about our approved trader scheme and how your business could join.


How to join


The Buy With Confidence (BWC) scheme is open to any business with premises within the area covered by West Sussex County Council.


Apply online to join the BWC scheme:(external link)


Additional information

  • To join the Buy With Confidence scheme, businesses must commit to complying with the conditions detailed in the BWC 'Terms and Conditions'.
  • You will need to send us a copy of your company's contractual terms and any sales literature (such as brochures) that you produce or use.
  • If your company trades by distance-selling means (such as by phone, mail order or internet), any different terms of business and any warranty or guarantee must be provided with the completed application.


Primary Authorities (PAPS)


What are PAPs

Primary Authority is a statutory scheme that offers businesses operating across council boundaries the opportunity to receive advice from one local authority (their primary authority). Qualifying businesses can enter into a legally recognised partnership with Trading Standards to receive an agreed package of advice and support. 


Under the Primary Authority Partnership scheme, West Sussex Trading Standards can give advice on a range of subjects including (but not restricted to) food safety, fair trading, product safety and metrology (weights and measures).


Other local authorities must then consult with the primary authority if any problems arise when the business trades outside of the primary authority area.


A copy of the Primary Authority handbook can be viewed on the GOV.UK website.


Benefits of PAPs

  • Assured advice – advice given by your primary authority is nationally binding and other local authorities are required to take this into account when carrying out inspections or dealing with non-compliance.
  • Reduced costs - PAPs can reduce costs by providing certainty to your business.
  • Simplified regulatory process – allows you to work with a single local authority.
  • Reduced risk of non-compliance

01243 642124

further support please call the growth hub team on 01293 305965

Malcolm Brabon

Head of Services

Andrew Kerry-Bedell

Growth Champion

Lou Williams

Growth Manager

Matthew Heath

Growth Grant Project Manager

Ryan Davies

Account Manager Team Leader

Luke West

Business Growth Executive

Richard Butcher

Growth Champion

Coast to Capital

This site is operated by Coast to Capital Local Enterprise Partnership. © Coast to Capital LEP 2013-20.

Information is provided on this website in good faith. However neither Coast to Capital Local Enterprise Partnership nor any associated organisation or individual provide any warranty or accept any liability for information provided.



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